Shipping policy
Shipping Policy
Last updated: December 19, 2025
Thank you for shopping with Thermiv. Below is our shipping policy to help you understand how your order is processed and delivered.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
During periods of high demand, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout.
Average delivery times:
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Standard Shipping: 5–10 business days
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Express Shipping: 2–5 business days
Delivery times are estimates and may vary based on your location and the shipping carrier.
Shipping Locations
Thermiv currently ships worldwide.
If your location is not eligible for shipping, you will be notified during checkout or contacted by email.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
Thermiv is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Customs, Duties & Taxes
Thermiv is not responsible for any customs duties, taxes, or additional fees applied to international orders. These charges are the responsibility of the customer.
Incorrect Address
Please ensure that all shipping information is correct at checkout. Thermiv is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.
Contact Us
If you have any questions about our shipping policy, please contact us at:
📧 thermivg@gmail.com